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ORDERING
Ordering is safe, secure and easy to do. We use industry standard SSL (Secure Socket Layer) technology with 128 bit encryption to ensure personal information is protected in a secure shopping environment. Should you have any questions prior to placing an order please don't hesitate to call us at (800) 460-4648, Monday through Friday 9:00 am - 6:00 pm EST or Saturday 10:00 am - 3:00 pm EST. At this time we only accept orders that are both placed and shipped within the U.S. We cannot accept orders within the U.S. for shipment to U.S. territories, APO and FPO addresses or P.O. boxes. We accept VISA, MasterCard, Discover and American Express credit cards.
Michigan shipments are subject to 6% sales tax.
SHIPPING
Most orders usually leave the warehouse within 1 to 3 business days and are not shipped on weekends or holidays. Please be aware that business days are Monday through Friday, excluding holidays. Orders typically arrive 5 to 7 business days after leaving the warehouse. Certain products may take longer for delivery - please check the estimated delivery times that are noted on each product page.
OVERSIZED (FREIGHT) DELIVERY
Larger and heavier products such as pool and game tables are shipped via ground freight. The standard freight service includes curbside delivery only. The delivery company is not responsible for unloading the truck, delivery into your home or providing set-up. The delivery area generally needs to be accessible by a tractor trailer truck that is 45 feet long and 14 feet high. Additional charges may apply for difficult to access areas, or, in some cases, delivery may not be possible. On all oversized shipments, we recommend having at least two adults available at the time of delivery. For an additional charge of $50, liftgate unloading is available from the carrier, or, for a charge of $100 liftgate unloading and 1st floor inside delivery is available. These delivery options are displayed on the respective product pages.
DELIVERY PROCEDURE
Once your order has been shipped we will contact you, usually by email, with the shipping information, trucking company name, phone number and your tracking number.
If the order is being shipped to a commercial address the freight company will usually not call and will deliver the order during normal business hours.
For residential deliveries, the trucking company will call you to set up a time for delivery. All deliveries occur Monday through Friday during regular business hours. It is important that you keep the appointed time or the driver will need to reschedule, resulting in a re-delivery charge.
DELIVERY ACCEPTANCE
All items are shipped with complete insurance coverage provided the following requirements are met:
Upon arrival of your order, immediately inspect for any possible damage that may have occurred during shipment. You should examine all sides of the carton, including the bottom, and the entire contents for any possible damage. For all heavy freight shipments you must document any damage or shortage on the delivery receipt (bill of lading). Be specific as possible when noting punctures, scratches, or shortages on the delivery receipt. Notations such as "hole in box", "missing carton" or "packaging torn" are necessary in order to establish carrier responsibility.
Small package deliveries should be carefully inspected also, and you must inform the driver of any possible damage before accepting the delivery. If the package was left without your signature, inspect it and the contents immediately and notify us if there are any signs of damage or shortages.
Damages must be reported within 3 days of receipt of the order.
Failure to follow these requirements will discharge GottaBeSports and the carrier of shipment responsibility.
RETURNS
Customer satisfaction is our #1 priority and we want you to be completely satisfied with every aspect of your purchase. If for any reason you feel you need to return a product please contact us at customerservice@gottabesports.com and we will be happy to assist you.
The following apply:
• A (30) day return window from date of purchase exists for all products except for Furniture, Table Games, Pool Tables and Electronic Dart Boards. It is the responsibility of the customer to pay the return shipping costs.
• Furniture items (i.e., chairs and sofas) are MANUFACTURED TO YOUR ORDER and in most cases are NOT returnable. Under some circumstances GottaBeSports MAY approve a return AT ITS SOLE DISCRETION if:
1. The product is unused in its original shipment container and
2. It is a product for which there is sufficient demand that GottaBeSports feels it has a reasonable likelihood of reselling the product to another customer.
• All allowed furniture returns are subject to a 25% restocking charge.
• A (15) day return window from date of purchase applies to Table Games (Table Tennis, Air Hockey, Table Soccer), Pool Tables and Electronic Dart Boards.
• A 15% restocking fee applies to all returned, non-defective products other than Coola Can and Entertainer Sports Refrigerator.
• A 20% restocking fee applies to Coola Can and Entertainer Sports Refrigerators
• Actual shipping cost will be deducted from refund for all orders that offer free shipping. Please be aware that freight shipping costs for heavy items such as pool and game tables can be very expensive, ranging from $125 - $500 each way.
RETURN PROCEDURE
If you decide to return an item, a Return Merchandise Authorization Number (RMA#) must be issued. To receive an RMA# please email us at customerservice@gottabesports.com or call (800) 460-4648 (email is the most efficient method). We will provide the RMA# along with the shipping address to return the product. No products will be accepted without an RMA#.
Products must be returned in the original box and packing. Return shipping charges are the responsibility of the customer for products that are not damaged or deemed repairable.Customer will need to arrange for shipping and proof of delivery. For your security, please insure the item and retain the receipt. GottaBeSports is not responsible for any item lost or damaged during return shipment.
Once the product is received and inspected by the manufacturer, you will be refunded the purchase price less the applicable restocking fee and actual cost of shipping the product, or allowed to exchange the product.
Any orders that are refused (for reasons other than damage or defect), undeliverable or cancelled after shipment are subject to our return policy.
PRIVACY
We will not sell, rent, loan or distribute your information to any other company or third party.
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