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ORDERING
Ordering is safe, secure and easy to do. We use industry standard SSL (Secure Socket Layer) technology with 256 bit encryption to ensure personal information is protected in a secure shopping environment. Should you have any questions prior to placing an order please don't hesitate to call us at (800) 460-4648, Monday through Friday 9:00 am - 6:00 pm EST or Saturday 10:00 am - 3:00 pm EST. At this time we only accept orders that are both placed and shipped within the U.S. except for hockey stick putters and certain other products (please send inquiries to customerservice@gottabesports.com) . We cannot accept orders within the U.S. for shipment to U.S. territories, APO and FPO addresses or P.O. boxes. We accept VISA, MasterCard, Discover and American Express credit cards.
Michigan shipments are subject to 6% sales tax.
SHIPPING
Since we sell a large variety of products from many different suppliers, each product has its own typical lead time. Please refer to the bottom of each specific product page to determine usual lead time. Also, please be aware that lead times are estimates only, and can be shorter or greater depending on time of year. Business days are Monday through Friday, excluding holidays. Orders typically arrive 5 to 7 business days after leaving the warehouse, depending on delivery location. Once again, certain products have significant lead times, such as team logo pool tables and felts - please check the estimated delivery times that are noted at the bottom of each product page.
OVERSIZED (FREIGHT) DELIVERY
Larger and heavier products such as pool and game tables are shipped via ground freight. The standard freight service includes curbside delivery only. The delivery company is not responsible for unloading the truck, delivery into your home or providing set-up. The delivery area generally needs to be accessible by a tractor trailer truck that is 45 feet long and 14 feet high. Additional charges may apply for difficult to access areas, or, in some cases, delivery may not be possible. On all oversized shipments, we recommend having at least two adults available at the time of delivery. You may also contact the carrier directly and arrange for liftgate or in-house delivery at an additional amount, payable directly to the carrier.
DELIVERY PROCEDURE
Once your order has been shipped we will contact you, usually by email, with the shipping information, trucking company name, phone number and your tracking number.
If the order is being shipped to a commercial address the freight company will usually not call and will deliver the order during normal business hours.
For residential deliveries, the trucking company will call you to set up a time for delivery. All deliveries occur Monday through Friday during regular business hours. It is important that you keep the appointed time or the driver will need to reschedule, resulting in a re-delivery charge.
DELIVERY ACCEPTANCE
All items are shipped with complete insurance coverage provided the following requirements are met:
Upon arrival of your order, immediately inspect for any possible damage that may have occurred during shipment. You should examine all sides of the carton, including the bottom, and the entire contents for any possible damage. For all heavy freight shipments you must document any damage or shortage on the delivery receipt (bill of lading). Be specific as possible when noting punctures, scratches, or shortages on the delivery receipt. Notations such as "hole in box", "missing carton" or "packaging torn" are necessary in order to establish carrier responsibility.
Small package deliveries should be carefully inspected also, and you must inform the driver of any possible damage before accepting the delivery. If the package was left without your signature, inspect it and the contents immediately and notify us if there are any signs of damage or shortages.
Damages must be reported within 3 days of receipt of the order.
Failure to follow these requirements will discharge GottaBeSports and the carrier of shipment responsibility.
RETURNS/CANCELLATIONS
Customer satisfaction is our #1 priority and we want you to be completely satisfied with every aspect of your purchase. If for any reason you feel you need to return a product please contact us at customerservice@gottabesports.com and we will be happy to assist you.
THE FOLLOWING APPLIES:
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A (30) day return window from date of purchase exists for all products EXCEPT for Made-to-Order Products, Furniture, Dart Board Cabinets, Table Games, Pool Tables and Electronic Dart Boards.
- For Returns it is the responsibility of the customer to pay the outbound freight we were actually charged by the common carrier, which will be deducted from the refunded amount, AND customer is responsible for return shipping costs.
MADE-TO-ORDER PRODUCTS
- THESE PRODUCTS ARE NOT STOCKED BY THE MANUFACTURER, AND ARE MADE-TO-ORDER ON AN INDIVIDUAL BASIS. THESE PRODUCTS ARE NON-REFUNDABLE AND WILL BE REPLACED IF DEFECTIVE.
TEAM LOGO CARPET TILES, TEAM LOGO CAR FLOOR MATS, TEAM LOGO GRILL MATS, TEAM LOGO POOL TABLE COVERS, TEAM LOGO POOL TABLE FELTS, TEAM LOGO BAR STOOLS.
MADE TO ORDER PRODUCTS ARE CHARGED AT THE TIME OF ORDER PLACEMENT AND CANCELLATIONS MUST BE MADE WITHIN THREE BUSINESS DAYS FOR A FULL REFUND.
( This is consistent with the policy that our suppliers place on us as well.)
- Dart Board Cabinets are MADE TO ORDER. THE FOLLOWING APPLIES:
|
Days
since order placed
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Cancellation
Fee / Restocking Fee
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0 – 1 days
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No
penalty as long item has not gone into production
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2 - 4 days
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20
% non-refundable
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5 - 7 days
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50
% non-refundable
|
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8+
days
|
100
% non-refundable
|
• Furniture items (i.e., chairs and sofas) are MANUFACTURED TO YOUR ORDER and once delivered, are not returnable unless customer pays return freight, which can be very high. ORDERS CANCELLED AFTER THE FURNITURE IS MANUFACTURED BUT NOT YET SHIPPED ARE SUBJECT TO A RESTOCKING FEE OF 25%.
• A (15) day return window from date of purchase applies to Table Games (Table Tennis, Air Hockey, Table Soccer), Pool Tables and Electronic Dart Boards.
• A 15% restocking fee applies to all returned, non-defective products.
• Actual shipping cost will be deducted from refund for all orders that offer free shipping. Please be aware that freight shipping costs for heavy items such as furniture, pool and game tables can be very expensive, ranging from $125 - $500 each way.
RETURN PROCEDURE
If you decide to return an item, a Return Merchandise Authorization Number (RMA#) must be issued. To receive an RMA# please email us at customerservice@gottabesports.com or call (800) 460-4648 (email is the most efficient method). We will provide the RMA# along with the shipping address to return the product. No products will be accepted without an RMA#.
Products must be returned in the original box and packing. Return shipping charges are the responsibility of the customer for products that are not damaged or deemed repairable.Customer will need to arrange for shipping and proof of delivery. For your security, please insure the item and retain the receipt. GottaBeSports is not responsible for any item lost or damaged during return shipment.
Once the product is received and inspected by the manufacturer, you will be refunded the purchase price less the applicable restocking fee and actual cost of shipping the product, or allowed to exchange the product.
Any orders that are refused (for reasons other than damage or defect), undeliverable or cancelled after shipment are subject to our return policy.
PRIVACY
We will not sell, rent, loan or distribute your information to any other company or third party.
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